Consultations

We offer an initial consultation held in an agreed location at a mutually convenient time. During your consultation, we welcome any pictures, colours, mood boards, and fabric samples – anything you have and would like to bring to help us gain a clear understanding of the style of your wedding.

Your consultation is 1 hour with one of our floral designers. This is an in-depth consultation where all the items required for your wedding are discussed, including colour themes, style, delivery, booking and payment; they will provide you with professional advice and opinions during this time. After this consultation, you will be provided with an initial quote, listing all items discussed and agreed upon within the consultation. You are more than welcome to call or email at any time with any changes or queries you may have. 

Once this quote has been accepted, an official quote with the deposit value will be sent. Please be advised that until the deposit is paid, nothing will be confirmed. 

The Quote Process

Your quote from Flair Floral is valid for 30 days. This timeframe is determined by the date stated on the quote.

On the date that you receive your quote, your event date is available for booking. We request that you email or phone us to ensure your date is still available before payment of your deposit. We accept no responsibility if you have a valid quote and wish to book, but your date has become booked out. Bookings will not be held without booking fee paid.

A 25% non-refundable deposit is required once your booking. fee has been paid. Upon accepting the quote, you agree to ALL the items listed on the quotation. This is applicable to all quotes (packages, altered packages and other quotes). The deposit is credited toward the balance of your event flowers, and the remaining balance is required in full 4 weeks prior to your event date.

Cancellations

Cancellation of the wedding/function date:

Should you need to cancel your booking, you will need to notify us in writing as soon as possible. We are happy to offer to transfer your booking to another date, subject to availability, with a minimum of 60 days’ notice. Cancellations after that time frame, i.e., 60 days from the date of the event, will incur a 30% cancellation fee. Cancellations 2 weeks before the event date are required to be paid in full by the due date. No monies paid will be refunded.

Cancelling part of your order:

Cancellations of part of your order 3 months or less before the date of the function will incur a 30% cancellation fee of the total value of the order, including GST of the portion that has been cancelled.

Postponing the wedding/function date:

Should you need to change the date or postpone the date of the event, you will need to inform us in writing. Should the “new” date be available, we will confirm with you in writing. Should the date not be available, you will forfeit your deposit.

Reducing /cancelling items on a quote:

Upon accepting the quote, you accept the items and agree to the value listed on the quote. Should you need to reduce or cancel items, we are happy to do so; however, no reductions can be made 60 days before the event. 

Flower Selection

Flair Floral provides a detailed quote that outlines the type of flowers that will be used in your event flowers. We understand that in most cases, you will see flower names you are not familiar with. We HIGHLY recommend that you make yourself familiar with the flowers outlined in your estimate. You can do this via Google or by contacting us; we are happy to assist you with this process. It is the Client’s responsibility to ensure that they are aware and happy with the flower breakdown BEFORE accepting the quote.

Where photos have been provided by the client and inserted into the quote – these images and flowers within the images are used as a guide only. Please be aware that a lot of web-based images are edited and colour altered to make an attractive picture – not all the colours are a true reflection of what Mother Nature creates.

We do not replicate other florist’s work precisely, and as we are working with Mother Nature, we are not in control of seasonal changes or availability. However, Flair Floral will endeavour to reflect the style, colour and shape as detailed in the quote and pictures to the best of our ability. It is important that the client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique for you alone.

All attempts will be made to obtain the colours and types of flowers and materials requested. However, please understand that flowers and other floral materials are seasonal and that seasons vary. Therefore, sometimes the items requested are not available. Substitutes will be similar (as close as possible) for flowers and floral materials. If they are significantly different, contact will be made with the bride to seek any further instructions.

Please note that a lot of floral material is imported from overseas countries and therefore can be unpredictable. Substitution decisions are sometimes required to be made quickly – due to air freight, supplier and transportation requirements. Flair Floral reserves the right to make substitution decisions based on the prior conversations and emails with the client and use our knowledge of the client’s overall theme and colour scheme to provide a substitution that maintains the overall look and style the client wishes. Clients will be informed prior to the event that substitution/s may occur. 

Flair Floral also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so - and also if such products do not meet Flair Floral’ high standards of product quality.

Sizing guidelines

Where measurements have been provided for the bouquet and floral arrangements, this sizing is a guide only. Floral arrangements and bouquets are created using flowers that vary in size and shape throughout their natural season. This can affect the sizing of the products we provide, making bouquets and arrangements slightly smaller or larger. Flair Floral accepts no responsibility for variations in size.

Peak Periods

Premium dates incur higher prices due to factors that are outside our control. These dates include, but are not limited to:

2 weeks before, 2 weeks after, and including February 14th

2 weeks before, 2 weeks after, and including Mother’s Day.

2 weeks before, 2 weeks after, and including Christmas.

2 weeks before, 2 weeks after, and including New Year’s Eve. As a result, higher delivery charges may also apply during these peak periods.

Deliveries

Deliveries are available for all event flowers. A delivery fee will be included in your event quote. This will be calculated individually as the event location will be taken while calculating the fee. 

Prices for multiple deliveries locations need to be discussed with us. Delivery fees will be outlined in your quote.

Wedding Deliveries

All bookings are different and typically will be arranged on a case-by-case basis. As a general guide, deliveries are made before the photographer arriving to ensure they are available for “pre-wedding” pictures. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. The delivery details, including addresses, are confirmed 2 weeks before the wedding date. It is your responsibility to ensure we have the correct delivery details.

Approximately 2 weeks before your wedding, you will be contacted to confirm your delivery times and location. You will need to provide us with a suitable address, timeframe and contact person and their phone number. Please note that the contact person you provide will be the person we seek at the time of delivery - this person will be responsible for agreeing that you are happy with the flowers, the style, freshness and all factors obtaining to the items delivered. Should you wish for this to only be you, please advise so. Should someone be appointed as our delivery contact person, they will be acting on your behalf and signing on your behalf.

For delivery of centrepiece to venues:

If we are delivering to a venue, the items will be delivered to the reception area. It is not our staff’s responsibility to find locations/ decorators or Function Managers. Please advise any of the applicable parties and arrange for the collection of items. Items will be delivered only and not set out unless agreed and specified in your quote.

For full service/setups:

We will set up as quoted and outlined to your specific destination if you have requested this in your consultation. Delivery times will need to be confirmed with the venue on the week of the event. 

We will require full access and appropriate working conditions to fulfil our order with you. You will need to inform your venue what you have employed us to do and the time required to set up on the day. Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of our ability; however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue. Should other last-minute decisions being made due to any unpredicted circumstance, we will advise the venue manager and the issues relating to the decision.

Flair Floral is not responsible for items once delivery has been completed.

Photos

Photos taken by us of your arrangements remain our property; we are happy to share these with you if asked. We are always very grateful for any pictures of our florals’ designs and will only use them as promotional and marketing material. Photographers credits will be displayed when provided. We take no responsibility for your photos being used in any way which is not permitted

Hired Items

All hired items, such as vases as outlined in your are the hirer’s responsibility from the point of delivery /pick up to the time the item is returned. Should any items be lost, damaged or stolen, the hirer’s responsibility is to pay for the replacement. The cost will be charged at full retail replacement cost + GST+ freight. Payment is required within 48 hours of the return date.

All hired items are to be returned clean, washed and in the original containers provided.

We require the credit card details of the Hirer (You) as security. If the hired items are not returned on the outlined date, then we will contact the Hirer (You) once an attempt to have them returned. If the items are not returned within 48 hours of this attempt at contact – the full replacement value will be charged to the credit card provided. Please note that contact can be attempted by either phone or email. 

Supplying your own items/ vases

For clients wishing to supply their own ribbons for bouquets, the ribbon is to be delivered to us at least 2 weeks prior to your event in a bag or envelope with your name and event date clearly marked.

Should you wish to supply your own vases – please ensure they are all clean and have all unwanted stickers and labels removed. Vases are to be delivered to Flair Floral at least 2 weeks prior in a clearly marked box with your name and event date. 

Privacy

All your personal details are to be treated as confidential information and will not be disclosed under any circumstances to other parties without your written authorisation.